LoanVanta – Privacy Policy
Effective Date: Jun 16, 2025
1. About This Privacy Policy
This Privacy Policy describes how Konsala Super Technology Private Limited (“LoanVanta”, “Company”, “we”, “us”, or “our”), together with its regulated lending partner S.B.N. Leasing and Finance Limited, collects, uses, stores, discloses, and protects personal information when users access or interact with the LoanVanta mobile application (“Platform”).
LoanVanta provides a digital experience designed to facilitate access to a pre-approved Line of Credit offered by an authorized financial partner. Users may utilize approved credit limits and complete repayments subject to applicable terms.
This Policy is prepared with reference to applicable Indian laws and regulatory requirements, including the Information Technology Act, 2000, IT Rules, 2011, Digital Personal Data Protection Act, 2023, and relevant RBI digital lending requirements.
By registering, accessing, or continuing to use the Platform, you acknowledge and agree to the practices described in this Policy.
2. Consent and Acceptance
Your use of LoanVanta indicates consent to collect and process information for the purposes outlined in this Policy.
Where required, explicit consent will be requested before accessing particular categories of information.
Users may request withdrawal of consent through the designated grievance contact. Withdrawal may affect access to verification, credit line assessment, account servicing, or related functionality.
3. Categories of Information Collected
LoanVanta may collect the following categories of information:
- A. Identity Information
Name, date of birth, gender, photograph, and related identity details. - B. Contact Information
Mobile number and communication details. - C. Verification Documents
KYC information including PAN, Aadhaar, and supporting verification records. - D. Financial and Credit Information
Bank account information, UPI details, repayment records, transaction information, and account servicing data. - E. Device and Technical Information
Device identifiers, operating system details, IP address, network information, app activity logs, and location information where permission is provided. - F. Communications and Support Records
Transactional messages, customer support interactions, and service notifications where applicable. - G. Product Usage Information
Feature interaction, app activity, service preferences, and operational analytics.
With your consent, LoanVanta may also obtain credit-related information from authorized credit bureaus solely for eligibility assessment, risk review, and credit line facilitation.
Personal information is not sold and is not processed for unrelated advertising purposes.
4. How Information Is Used
Information collected through LoanVanta may be used for:
- Identity verification and regulatory compliance
- Credit line assessment and eligibility review
- Processing utilization requests and repayments
- Customer support and account servicing
- Fraud prevention and account protection
- Analytics and service enhancement
- Compliance with legal and regulatory obligations
Processing activities are performed only for legitimate operational, contractual, or legal purposes.
5. Data Retention
Information is retained only for the period necessary to provide services, satisfy regulatory requirements, maintain records, or resolve disputes.
Where required by law or operational obligations, certain financial and account records may be retained for up to eight (8) years following account closure.
After retention requirements expire, information is deleted, anonymized, or securely archived.
6. Information Sharing
LoanVanta may disclose information only under appropriate circumstances, including:
- Regulated lending partner for credit line evaluation and servicing
- Authorized vendors supporting payments, verification, cloud infrastructure, analytics, or customer operations
- Government agencies or regulators when legally required
- Auditors, advisors, and professional service providers
- Business restructuring, mergers, acquisitions, or related transactions
LoanVanta does not sell user personal information.
7. Security Practices
We maintain administrative, technical, and organizational measures intended to protect personal information.
Security practices may include:
- Encrypted transmission protocols
- Restricted internal access controls
- Monitoring and security testing
- Operational and confidentiality controls
Although reasonable safeguards are applied, no method of storage or transmission can guarantee complete security.
8. Cookies and Similar Technologies
LoanVanta may use cookies, SDKs, and similar technologies to maintain functionality, understand performance, and improve user experience.
Users may adjust permissions through device settings; however, certain services may become unavailable.
9. Your Privacy Choices
Subject to applicable law, users may have the ability to:
- Access available personal information
- Correct inaccurate information
- Withdraw consent where applicable
- Request deletion in eligible circumstances
- Submit complaints through designated channels
Requests may be reviewed in accordance with legal and operational requirements.
10. Regulatory Framework
LoanVanta operates in accordance with applicable Indian legal and regulatory requirements, including:
- Information Technology Act, 2000
- IT Rules, 2011
- RBI Digital Lending requirements
- Digital Personal Data Protection Act, 2023
11. Changes to This Policy
This Privacy Policy may be updated periodically.
Updates may be communicated through the Platform, website, or other available channels.
Continued use following publication of changes indicates acceptance of the revised Policy.
12. Contact Information
Support & Grievance Contact
Phone: +91 8002778746
Email: help@konsala.com
Address:
704, 7th Floor, Palm Court,
Mehrauli, Sector 16, Industrial Estate,
Haryana – 122007, India
Working Hours:
Monday to Friday
9:00 AM – 6:00 PM